PRICING
Clear pricing. No surprises.
Straightforward rates for on-site and remote IT support across San Diego. You will know the cost before we begin.
Find a Service
What do you need help with?
Describe it in your own words. We'll show the closest match and its price.
We couldn't find a close match.
Tell us what's going on and we'll recommend the right help, or start with a diagnostic visit ($100 for the first hour).
Popular Packages
Start with the help most people ask for.
Each package combines four services into one visit at a set price, so you save time and money.
Stop the Scammers
“I keep getting scary calls and emails. I'm afraid I'll click the wrong thing.”
For anyone worried about scam calls, fake emails, and pop-ups.
- Scam Call & Text Protection
- Inbox Cleanup & Scam Filtering
- Email Security Checkup
- Safe Browser Setup
New Phone, Made Easy
“I bought a new phone, but I'm afraid to lose my photos and I can't read the screen.”
For a new iPhone or Android, set up the way you like it.
- New Phone Setup & Transfer (iPhone or Android)
- Senior-Friendly / Accessible Setup
- Lost Phone Protection
- Phone Basics Training
Never Locked Out
“I can't remember my passwords, and my family wouldn't know how to get in if something happened.”
For peace of mind for you and your family.
- Password Manager Setup
- One-on-One Password Training
- Emergency & Legacy Access
- Backup Verification
Wi-Fi That Just Works
“The internet keeps cutting out, the printer won't connect, and I'm not sure my Wi-Fi is safe.”
For homes with spotty Wi-Fi, dead zones, or devices that won't stay connected.
- Wi-Fi & Home Network Fix
- Printer & Accessory Setup (Mac or Windows)
- Safe Browser Setup
- Phone Security Hardening
ON-DEMAND SUPPORT
Pay only for the help you need.
Hourly service for one-time issues, projects, and emergencies.
Diagnostic & Troubleshooting
Something is not working?
- $100 diagnostic fee covers the first hour
- $155/hour after the first hour
- On-site at your home or remote
- Patient, jargon-free help for seniors and families
Business / Fractional CTO
Small business IT & strategy
- Implementation & technician time ($155/hr)
- Diagnostics, strategy & roadmapping ($175/hr)
- Cloud, email, networking, and cybersecurity
- Retainer plans available
Emergency & After-Hours
Incident response
- $200/hour after the first hour
- Active security incidents and critical system failures
- After-hours and urgent response
- Emergency retainer plans available
Standard Rate Card
| Service | First hour | After first hour |
|---|---|---|
| Diagnostic & troubleshooting visit (homes, seniors, individuals) | $100 | $155/hr |
| Catalog services (setup, security & training) | $155/hr | $155/hr |
| Business implementation & technician time | $155/hr | $155/hr |
| Business diagnostics, strategy & fractional CTO | $175/hr | $175/hr |
| Emergency, after-hours & security incident response | $250 | $200/hr |
Hardware, software, licenses, subscriptions, and replacement parts are billed separately and approved by you before purchase.
Monthly Concierge
Save with reserved monthly hours.
Monthly Technology Concierge plans reserve support time, add priority scheduling and proactive care, and lower your effective hourly rate.
OUR PRICING PROMISE
What every engagement includes
You know the rate and expected scope before we begin. Additional work is approved by you first.
Your data stays private. NDAs are available for executives, professionals, and businesses.
Every engagement is backed by our service warranty. Ask us for the terms that apply to your service.
Pricing FAQs
How does the $100 first hour work?
When something is not working and the cause is unknown, we start with a diagnostic and troubleshooting visit. The first hour is $100 and covers finding the problem and starting the fix. Additional time is billed at $155 per hour, and we confirm the expected cost before going further.
Does the $100 first hour apply to menu services and packages?
No. The $100 first hour applies to diagnostic and troubleshooting visits. Services on the menu and packages are priced as listed, based on $155 per hour.
What if a service takes longer than the listed time?
Listed prices are based on how long a job usually takes. Services marked "from" can vary, such as recovering a hacked account or removing a virus. If more time is needed, we tell you and get your approval before continuing.
Why are there two business rates?
Diagnostics, strategy, and fractional CTO work are billed at $175/hour. Once the plan is set, implementation and standard technician labor are billed at $155/hour.
Are parts, software, or licenses included?
No. Rates cover professional service time. Hardware, software, subscriptions, licenses, and replacement parts are billed separately and approved by you before purchase.
When does emergency pricing apply?
Emergency pricing ($250 first hour, then $200/hour) applies to after-hours requests, active security incidents, and critical system failures that need immediate response.
Do monthly plans include emergency response?
No. Monthly Technology Concierge covers routine support and ongoing care. Emergency and after-hours response follows emergency pricing unless included in a written agreement.
Do you offer retainers for businesses?
Yes. Businesses can set up monthly retainers for managed IT, fractional CTO, and emergency response. Contact us for a quote based on your team size and needs.
Not sure which option fits?
Tell us what is going on and we will recommend the most cost-effective way to help—hourly, monthly, or a business retainer.
Pricing notes
Service menu prices are calculated from the typical time each job takes at $155/hour and are rounded to the nearest dollar.
Prices marked "from" are starting prices; additional time is billed at $155/hour with your approval. Hardware, software, subscriptions, licenses, and replacement parts are not included.
The $100 first hour applies to diagnostic and troubleshooting visits. Package prices are fixed for the listed services.